The basic purpose of such remote tools is to provide support to remote locations where physical assistance is not possible instantly, these are mainly used for the business purposes where problems are to be resolved within the fixed SLA’s and require the instant support against the problems.
Lets discuss the functionality of these tools in details.
For eg. Team Viwer:
Team Viewer is one of the most commonly used tool world wide for remote assistance and it is freely available on internet , we can download it for free from the url www.teamviewer.com
Its very simple to download it onto the system as it has a single file of a few mb, but it is to be installed on both the system which will communicate with each other remotely, lets c the complete process via screen shots shown below.
When we got this just above shown screen , we just have to provide the id and the password to the person who wants to access our system for remote assistance.
Team Viewer is a complete secure way to access the systems via remote because every time we wants to access the system remotely we require the authentication from the other end and without that we can not access the system because we do not have the password( it will keep on changing every time when we open the team viewer window).
Usage :
With the help of team viewer we can have the access of a system via remote with end user’s permission and can resolve the issue remotely at priority basis.
Features:-
Team viewer have several features inbuilt in itself like we can restart the system in safe mode or in normal mode according to our requirements.
Also it has a chat feature installed in it so that the two parties can communicate with each other if required via live chat, also it has several other features like file transfer , lets say we wants to transfer a file two a remote system , the we can also do that by help of team viewer in a secured way.
In all if we notice team viewer is an important tool by which we can do several things remotely (with end user’s permission) in a much secure way. Like team viewer we have several other remote tools which are used for the same purpose.
Accessing a system remotely will resolve the queries much faster and also in a secure way so that user’s information is kept secret.
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